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ONLINE ORDERS

 

FREQUENTLY ASK QUESTIONS

 

 

LICENSING

TRIGON Creations produces officially licensed products of the United States Department of the Army. Endorsement by the United States Department of the Army is neither intended or implied. 

 

TRIGON Creations produces officially licensed products of the United States Department of the Air Force. Endorsement by the United States Department of the Air Force is neither intended or implied. 

TRIGON Creations produces officially licensed products of the United States Space Force. Endorsement by the United States United States Space Force is neither intended or implied. 

 

TRIGON Creations produces officially licensed products of the United States Department of the Air Navy. Endorsement by the United States Department of the Air Navy is neither intended or implied.

TRIGON Creations produces officially licensed products of the United States Marine Corps. Endorsement by the U.S. Navy is neither intended or implied.

TRIGON Creations produces officially licensed products of the United States Coast Guard. Endorsement by the United States Coast Guard is neither intended or implied.

 

 

ORDERING

• What information does TRIGON Creations need before ordering custom items? 


1. Ideas: any ideas of what type of item you want.

2. Quantity: how many of each item will you need?

3. Deadline: when do you need your items?

• How do I place an order?

 

Option 1: (Custom orders)
 

Simply click on “Contact” button and send us an email stating what items you would like with design concepts. We will send a return email with the information you have requested at our earliest convenience.

 

Option 2:

 

You may purchase items in our Website store or Etsy.


• Is there a minimum order?


There is no minimum order.

• What do I do if there’s a last-minute change?


We do our best to accommodate even the tightest timeline, so when you discover last-minute changes, notify us immediately.

 

• Do you accept Rush Orders?


Yes, Rush Orders will have an additional fee depending on the type of item ordered and the time needed. 

• What if I don’t find what I am looking for? 


If you can’t find the item you’re looking for, contact us. One of us will help you narrow your search, find alternatives, and select the perfect item to fit the bill or custom-make it.

• Can I get my items engraved?


Absolutely! Almost every item from TRIGON Creations can be personalized. If your product can be engraved, you will be prompted to provide that information.

• Can my company’s logo be included on an item? 


A great way to promote your business is to include your logo on an award, trophy, or promotional item. If, for any reason, your selected item cannot accommodate your logo, we can guide you to items that will.

• What is your engraving errors policy? 


Our standard on the engraving is that any spelling mistakes on our behalf will be corrected at no cost. However, we understand human errors can occur, so if you catch an error in the information you provided, we would still like to meet your deadline. Please contact us for pricing and details.

 

 

SHIPPING

• How does TRIGON Creations deliver orders?

 
We ship via UPS and USPS (U.S. Postal Service) that will call local and out-of-state areas for delivery and or customer pick-up.


UPS does not deliver to PO Boxes, so please make sure you provide a street address.

• What’s a typical delivery time frame? 


We provide an estimated delivery process bases on your delivery time frame, depending on your location in the United States (most likely 5 to 10 business days).


RETURNS/REFUNDS 

• What’s your Return Policy? 


All permanently decorated items sales are final.  If the decoration can be removed, we will redecorate the item at 50% cost.  Non-decorated stock items can be returned with a 20% restocking fee.  Both situations require customers to pay for return shipping costs.

 

• What’s your Refund Policy?


Bank card purchases, if refunded on the same day as the purchase, will be credited to your bank card. Bank card purchases, if refunded after 24 hours of purchase, will be issued within 3 business days.

• What’s your cancellation policy?


The option for cancellation depends on how many days after the order was placed. The best time for canceling an order that won’t affect our production timeline and the return of your payment is the day of or the day after the placement of that order. 

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