FREQUENTLY ASK QUESTIONS
LICENSING
TRIGON Creations produces officially licensed products of the United States Department of the Army. Endorsement by the United States Department of the Army is neither intended nor implied.
TRIGON Creations produces officially licensed products of the United States Department of the Air Force. Endorsement by the United States Department of the Air Force is neither intended nor implied.
TRIGON Creations produces officially licensed products of the United States Space Force. Endorsement by the United States United States Space Force is neither intended nor implied.
TRIGON Creations produces officially licensed products of the United States Department of the Air Navy. Endorsement by the United States Department of the Air Navy is neither intended nor implied.
TRIGON Creations produces officially licensed products of the United States Marine Corps. Endorsement by the U.S. Navy is neither intended nor implied.
TRIGON Creations produces officially licensed products of the United States Coast Guard. Endorsement by the United States Coast Guard is neither intended nor implied.
GRAPHIC DESING POLICY:
All mockups, concept designs, digital designs, and creative works are the exclusive property of TrigonCreations. Customers are not permitted to sell, copy, distribute, or share these designs with any third party without explicit written permission from TrigonCreations. Unauthorized use or reproduction is strictly prohibited and can have legal proceedings.
ORDERING
What information does TRIGON Creations need before ordering custom items?
1. Ideas: any ideas of what type of item you want.
2. Quantity: how many of each item will you need?
3. Deadline: when do you need your items?
How do I place an order?
Option 1: (Custom orders)
Click on the “Contact” button and send us an email stating what items you would like with design concepts. We will send a return email with the information you have requested at our earliest convenience.
Option 2:
Contact us via text
Is there a minimum order?
There is no minimum order.
What do I do if there’s a last-minute change?
We do our best to accommodate even the tightest timeline, so when you discover last-minute changes, notify us immediately.
Do you accept Rush Orders?
Yes, Rush Orders will have an additional fee depending on the type of item ordered and the time needed.
What if I don’t find what I am looking for?
If you can’t find the item you’re looking for, contact us. One of us will help you narrow your search, find alternatives, and select the perfect item to fit the bill or custom-make it.
Can I get my items engraved?
Absolutely! Almost every item from TRIGON Creations can be personalized. If your product can be engraved, you will be prompted to provide that information.
What is your engraving errors policy?
Our standard for engraving is that any spelling mistakes on our behalf will be corrected at no cost. However, we understand human errors can occur, so if you catch a mistake in the information you provided, we would still like to meet your deadline and fix the issue. Please contact us for pricing and details.
Can my company’s logo be included in an item?
Any logo can be added to an award, trophy, or item.
Are there any conversion or custom design fees?
Yes,
Converting Fee
This fee applies when a customer provides logos, images, or designs that are not already in our system, such as:
Platoon logos
Personal logos
Unit, BN logos
Custom drawings or designs
Photos/ Images
Any file that needs to be converted to a format required for our system.
(1-hour conversion) – Covers most logos or designs. Once converted, the logo stays in our system for future projects at no additional charge.
(2-hour conversion) – Applies to complex designs or if multiple logos (2 or more) need conversion.
However, we often waive this fee for simple conversions, common ranks, sports teams, state flags, and widely used logos.
Custom Design Fee
This applies when we create a fully custom design from scratch. The hourly rate is $50.
SHIPPING
How does TRIGON Creations deliver orders?
We ship via UPS and USPS (U.S. Postal Service) and deliver in person to local areas in Washington state or through customer pick-up.
We also ship to APO, FPO, and Worldwide.
UPS does not deliver to PO Boxes, so please make sure you provide a street address.
What’s a typical delivery time frame?
We provide an estimated delivery process based on your delivery time frame, depending on your location in the United States (most likely 5 to 10 business days).
RETURNS/REFUNDS
What’s your Return Policy?
All permanently decorated items sales are final. We will redecorate the item at 50% of the cost if the decoration can be removed. Non-decorated stock items can be returned with a 20% restocking fee. Both situations require customers to pay for return shipping costs.
What’s your Refund Policy?
Bank card purchases, if refunded on the same day as the purchase, will be credited to your bank card. If refunded after 24 hours of purchase, bank card purchases will be issued within 3 business days.
What’s your cancellation policy?
The option for cancellation depends on how many days after the order was placed. The best time to cancel an order that won’t affect our production timeline and the return of your payment is the day of or the day after the placement of that order.