TRIGONCreations

Product Care, Purchase Policy.

 

Wood Creations Information

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TrigonCreations specializes in handcrafted wood creations that are meticulously hand-cut, hand-painted, and made from scratch. Due to the handmade nature of our products, slight variations and imperfections may occur, making each piece unique. We are not responsible for damages resulting from customers' improper care or maintenance of our creations. We use a variety of hardwoods and softwoods in our products, all of which receive protective coatings such as sealants or epoxy resin. Items intended for food use, such as charcuterie boards, are treated only with natural oils and do not contain synthetic sealants. 

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Please read the following policies and care information.

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• No Refunds or Returns: Due to the custom nature of our products, we do not offer refunds or returns. However, we are happy to provide repair guidance and advice.

• Customer Responsibility: By purchasing from TrigonCreations, you acknowledge that you are responsible for properly caring for your item.

• Information Acknowledgment: You confirm that TrigonCreations has provided care and maintenance instructions, which you will follow to the best of your ability.

• No False Claims: You agree not to make false claims, misrepresent facts, or publicly defame TrigonCreations, its work, or its owners.

• Handmade Acknowledgment: You understand that all TrigonCreations items are handcrafted, hand-painted, and not machine-manufactured, meaning slight imperfections may be present.​

• Graphic Desing Policy: All mockups, concept designs, digital designs, and creative works are the exclusive property of TrigonCreations. Customers are not permitted to sell, copy, distribute, or share these designs with any third party without explicit written permission from TrigonCreations. Unauthorized use or reproduction is strictly prohibited and can lead to legal proceedings.

 

​Payment Terms:

• Full payment is typically due upon invoice issuance. In cases where full payment cannot be made initially, a non-refundable deposit of fifty percent (50%) is required to start any project. The remaining balance is due upon project completion. Our online invoices feature a secure payment link for your convenience. We accept various payment methods.

• Processing Fee: All online payment methods incur a processing fee. (The Processing fee will be displayed in the tax section of the invoice)

• Sale Tax Exempt: Any Tax-Exempt options require a Tax-Exempt Certification. Processing Fees apply, which will be incorporated into your item(s) pricing.

• Federal Government, NON-Personal Purchases: The use of a Government Credit card requires approval documents submitted to us with authorization of such card and such use for non-personal purchases.

 

Delivery Methods:

• Pick Up: You have 5 days to pick up your item after completion. Any pick-up at our location requires an appointment. If you do not pick up your item on the scheduled date and decide you want us to deliver instead, we will charge a delivery fee, billed separately.

• In-person delivery: This incurs a fee based on location. ( JBLM and surrounding areas local to WA State.)

• Shipping: Via USPS, UPS, and FedEx. While we package items carefully to prevent damage, we are not responsible for any damage caused by the carriers.

 

Additional Services and Fees:

• Rush Orders incur a fee. (1-3 Weeks Timeframe)

• Converting Logos/images/design/personal photos/files: We charge a one-time fee for uploading and converting logos, designs, or pictures not registered in our system. Any file that needs to be converted to a format required for our system.

• Custom Design Fee: Creation of any custom logo or project design. This applies when we create a fully custom design from scratch.

 

Product and Care Information

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• ​Paint: Some paints may develop small bubbles during the drying process. While we strive to eliminate these bubbles, they may still be present. Once sealed, these bubbles will not peel and will remain intact for years. Some painted items may exhibit slight yellowing on the edges due to the natural burning of the wood. This is not a defect but a natural occurrence caused by the wood-burning process. This effect is more noticeable on lighter colors like white but does not affect the overall quality or look of your item.

• Nails and Glue: We use high-quality nails and glue to ensure the longevity of our products. While we take great care to clean up excess glue and fill nail holes, minor residue may still be visible.

• Wood: Wood is a natural material, and variations in grain, stain absorption, and burn effects may occur. Wood expands and contracts due to changes in temperature and humidity and may fade or discolor when exposed to direct sunlight.

• Epoxy Resin: If your item is sealed with resin, please note that the resin may yellow over time. Extreme heat exposure can also damage the resin.

 

General Wood Care (Plaques, Awards, Coin Holders, Shadowboxes, etc.)

• Store wood products indoors in a temperature-controlled environment with humidity levels between 40-60%.

• Clean with a dry, lint-free cloth.

• If using a damp cloth, dry the surface immediately with a clean, dry cloth.

• Keep products away from heat sources such as fireplaces, radiators, and heaters.

• Avoid placing items in direct sunlight or in front of windows.

• Wipe surfaces clean and promptly remove any liquid spills.

• Allow wood to "breathe" by avoiding prolonged coverage with plastic or airtight materials.

 

Cutting Boards & Kitchen Wood Items

• Clean with a dry, lint-free cloth.

• If using a damp cloth, dry the surface immediately with a clean, dry cloth.

• Never place wooden products in the dishwasher.

• Do not soak wooden items in water.

• Wash with warm (not hot) water and mild dishwashing soap.

• Immediately towel dry or allow to air-dry in a well-ventilated area.

• If the wood begins to fade or feel rough, apply a thin coat of Walrus Oil Cutting Board Oil or Wax.

• Let the oil/wax sit overnight to soak in and cure.

• If the item feels waxy after curing, buff lightly with a dry cotton cloth.

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By purchasing from TrigonCreations, you agree to these terms and conditions.

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For any further questions or care advice, please contact us directly. Thank you for supporting our handcrafted creations!